Give us a call or email to learn the best shipping options for your needs.

Fast curbside freight shipping to Canada & USA is on average 1-5 business days for regular shipping. Smaller items may ship by freight within within 1-3 days.

Returns

A restocking fee may apply depending on the situation. If a one of the parts can be replaced, we will send you a replacement part. So far we have not had to charge a restocking fee to cover packing/shipping and most orders are simply dealt with a quick refund to save time and money.

Damage

Moses started WaterfallNow to become a trustworthy company in the water features industry which is often filled with fly by night contractors and scammers.
We have dealt with dozens of such people in the past which is why we do things inhouse with a facility equipped with all of the necessary equipment to produce custom works of art.

Damage caused by the freight carrier? No sweat. We will gladly provide a full refund in a speedy manner out of pocket. Our freight carriers have supported us with thousands of shipments over the years and mistakes happen.

The most common cause of damage is when an order is shipped to a private residence with noone at home during the day. In these cases the driver will unload and load the unit and send it back to the warehouse where it can be run into by forklifts and other machinery, dropped, dragged around, and broken. This is where most damage occurs when it comes to freight shipments.

In most cases you will be able to keep the unit as well FREE. Sometimes a quick repair is all you will need. We want our customers to be happy and have have zero outstanding issues regarding shipments since inception. If you do notice damage on a shipment just give Moses a call and he can arrange for the carrier to bring the unit back. Provide an email to receive an etransfer for your purchase. If an alternate method is required we can also mail a check or PayPal. 

Price Match Guarantee

We can beat any pricing on water features due to our technical experience, manufacturing strategy, and relationships around the globe with other high volume suppliers exclusive to WaterfallNow.

Warranties

1 year warranty on waterfalls under normal operation.
We warranty on-site custom built waterfalls for a minimum of 2 years but you may call Moses anytime with issues and he is happy to help. We have had dozens of customers from over a decade ago give us a call to let us know that their water features are still running beautifully everyday and this is a great pleasure to hear.

Please do not call a third party company to repair custom waterfalls built and installed by Moses as they may cause permanent damage. There are many subtleties to consider in order to have your water feature running as perfectly as the day it was first installed. As long as we are in business you can count on us to deliver on our promises.

Questions and inquiries:
Support is available 7-days a week
 +1 888-832-2242 Ext. 1 
Whatsapp: (778)-788-8603 (Moses Yoon)
info@waterfallnow.com
Skype: waterfallnowbc

Worldwide shipping is available for countries outside of North America by LCL or FCL for customized waterfalls or volume orders. Please contact us for a custom quote. 

• Australia
• Belgium
• Brazil
• Canada
• Croatia
• Denmark
• Estonia
• Finland
• France
• Germany
• Gibraltar
• Great Britain
• Hong Kong
• Hungary
• Ireland
• Israel
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malaysia
• Malta
• Netherlands
• New Zealand
• Portugal
• Singapore
• Spain
• Sweden
• Switzerland
• United States