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Shipping, Returns & Price Matching Policy

Shipping is free (as of February 5, 2018) on all Adagio models. All other discounted models are custom quoted.

Freight pallet shipping to Canada & USA is on average 3-14 business days
Need expedited shipping? Complete the shipping information and give us a call or email the address. We will calculate the rate and send you a separate link to checkout from.

Worldwide shipping is available for countries outside of North America by LCL or FCL based on volume. Please contact us for a custom quote. 

  • Australia
  • Belgium
  • Brazil
  • Canada
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Great Britain
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Netherlands
  • New Zealand
  • Portugal
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • United States

Learn how to prepare your space for the feature, what options are available, what is needed during the framing stage, what size will best suit the area, or to schedule an on-site estimate. We will provide several options to make the process as simple and convenient as possible.


A restocking fee may apply depending on the situation. If a one of the parts can be replaced, we will send you a replacement part. 

Price Match Guarantee

We strive to offer the best prices. Our clients are able to buy luxury fountains at great prices. If you find another price online we'll match or beat it and offer you an additional discount.

Not all of our products are listed online. Due to our volume buyer relationships, we can offer our customers great deals at wholesale pricing.


1 year limited manufacturers warranty on most products.
Call for more information.
Warranties vary for all custom built items.

Questions and inquiries:
Support is available 7-days a week
 +1 888-832-2242 Ext. 1 -
Skype: waterfallnowbc